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Claim #2841 · Nike
£89.00Trainers, damaged on arrival
When the retailer says no, we say yes
Lost in delivery, damaged, wrong item, faulty on arrival, charged twice: file a claim with proof and the amount is credited to your balance.
- Any UK retailer
- Claim in a minute, with a photo or the emails
- Reviewed by a person within two working days
Order #SB-41920
Weekly shop · £42.00
Ordered
3 Sep
Delivered?
5 Sep
At the door
Nothing
Never arrived? Credited.
Marked as delivered but nothing at the door, or stuck in transit for weeks. Send the tracking and the order, we credit you.
- Marked delivered, not received
- Lost in transit
- Left in an unsafe place and gone
Assistant
£89 today. Not £119.
£89
In stock, free returns
£119
Full price. Same shoe.
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CreditedDelivery charge, order #48213
£6.00
Claimed Monday, credited Wednesday.
£4.50
Sainsbury's
£3.99
Matalan
£5.00
B&Q
Delivery and returns, paid back
Optional add-on: free for 7 days, then £0.30 every two weeks. Paid a delivery or return charge? Send the receipt, it comes back as credit.
- Any UK retailer
- Standard, next-day or named-day
- Return labels too
What counts as a problem order.
Lost in delivery
Marked as delivered but not received, or stuck in transit past the promised date.
Damaged on arrival
Crushed, broken, leaking. A photo of the damage and the packaging is all we need.
Wrong or faulty item
Not what you ordered, or it stops working within 30 days and the retailer will not help.
Charged twice
Two charges for one order and no refund after a week.
Proof, every time
Order confirmation, tracking, photos or emails with the retailer. It keeps claims quick.
Clear caps
A cap per claim and per month, shown in your account before you send anything.
Claims, credit, and the way out.
Everything in your account, on your phone. Cancel in one click whenever you like.
Credited to your balance
- Nike Pegasus 41£89.00
- Damaged on arrivalPhoto
- Retailer replyNone in 7 days
Shopping Protection