The short version. Shopping Protection is a paid membership: free for 3 days, then £69 a month. It comes with two add-ons, each a subscription of its own: Free Shipping, free for 7 days, then £0.30 every two weeks, and Shopping Assistant, free for 14 days, then £0.35 every two weeks. That is three subscriptions, each with its own line on your bank statement, where Shopping Protection appears as SHOPPING-PROTECT.COM. You can cancel each of them in one click, without logging in, at shopping-protect.com/manage-membership; it stops immediately and nothing more is charged for it. Each one is cancelled on its own: cancelling the membership does not stop the add-ons. You have 14 days to change your mind and get your money back. A person answers at help@shopping-protection.com.
1. Who we are and what these terms cover
1.1 The website shopping-protect.com (the "Site") and the Shopping Protection membership and add-on services (the "Services") are provided by APH Services LLC, 16192 Coastal Highway, Lewes, Delaware 19958, USA ("Shopping Protection", "we", "us", "our").
1.2 These terms, together with our Subscription terms, Money-back policy, Privacy policy and Cookie policy, form the contract between you and us. By starting a free trial, subscribing, or using the Services you accept them. If you do not accept them, do not use the Services.
1.3 We sell to consumers in the United Kingdom. Nothing in these terms takes away the rights you have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any other law that protects you.
2. Who can use the Services
You must be at least 18 years old, resident in the United Kingdom, and use the Services for your own personal, non-commercial shopping. One account per person.
3. What the Services are
3.1 Shopping Protection is one membership and two add-ons. Each one is a separate subscription, with its own price, its own free trial and its own line on your bank statement:
| Subscription | Free trial | Then |
|---|---|---|
| Shopping Protection (the membership). Lost, damaged or faulty orders refunded. | 3 days | £69 a month |
| Free Shipping (add-on). Delivery and return costs refunded. | 7 days | £0.30 every two weeks |
| Shopping Assistant (add-on). AI shopping assistant, price alerts, deals and codes. | 14 days | £0.35 every two weeks |
3.2 The subscriptions you start, and the price of each, are shown on the page where you sign up, before you confirm. The pages of our offers start the three together, on the same card. On the Site's own checkout you choose which ones you start.
3.3 The three are provided by APH Services LLC.
3.4 What each Service includes is described on the Site on the day you subscribe. We may improve or change features; if a change makes a Service materially worse for you, section 12 applies.
3.5 If you joined before 29 September 2026, or from an offer with another price, nothing changes for you: the price, the free trial and the rhythm of payments shown when you signed up continue to apply. They are listed in your account, under Billing.
4. Free trial
4.1 Each subscription starts with a free trial, counted from the moment you sign up: 3 days for the membership, 7 days for Free Shipping, 14 days for Shopping Assistant. We save your card when you sign up and take no payment during a trial.
4.2 When you sign up, your bank may show a pending amount of up to £69. It is a hold to check the card, not a payment: nothing is taken during the trial, and your bank releases the hold if you cancel before the trial ends.
4.3 Unless you cancel it before its trial ends, each subscription becomes a paid subscription at the price shown in section 3 and renews automatically until you cancel it. We email you before the first payment of the membership.
4.4 One free trial per person for each subscription. If you have already had a trial with Shopping Protection, a new subscription is paid from day one.
5. Price and payment
5.1 Prices are in pounds sterling and include VAT where it applies. The price you pay is the one shown on the page where you signed up.
5.2 Payments are taken from your card by our payment provider. On your bank or card statement Shopping Protection appears as SHOPPING-PROTECT.COM. Each subscription has its own line; the line of each add-on is named in the email that confirms it.
5.3 If a payment fails we may retry it over the following days and suspend the Services until it succeeds. We never add late fees or interest.
5.4 We may change a price by emailing you at least 14 days before the new price applies. You can cancel before that date at no cost. If you do nothing, the new price applies from your next renewal.
6. Credit, claims and caps
6.1 Where a Service pays you back a delivery charge, a return charge, or the cost of an order that went wrong, the amount is added as credit on your Shopping Protection balance. Credit is deducted automatically from your next payments to Shopping Protection. It is not paid in cash, has no cash value, cannot be transferred, and is lost when your membership ends, except where the law says otherwise.
6.2 Every claim needs proof: a receipt, the order confirmation, the retailer's emails, or a photo of the problem. A person reviews each claim, usually within two working days. We may ask for more information and we may decline a claim that is incomplete, unsupported, duplicated, made in bad faith, or outside what the Service covers.
6.3 Claims are subject to the caps shown in your account before you send a claim. At the date above they are £5 per claim and £10 per calendar month for delivery and return charges and £20 per claim and £30 per calendar month for problem orders. We can change the caps for future claims by emailing you 14 days in advance.
6.4 Shopping Protection is not insurance and is not a guarantee of the retailer's performance. We do not replace your legal rights against the retailer, which stay yours in full.
7. The shopping assistant
Where your Services include the shopping assistant, its answers are produced automatically from public web pages and our own database of offers and codes. Prices, stock, delivery times and promo codes change constantly and we do not guarantee any of them. Always check the retailer's page before you buy. The assistant does not give financial, legal, medical or safety advice, and you should not rely on it for those.
8. Cancelling and your right to change your mind
8.1 Cancel at any time, in one click. Go to Manage membership, enter the email you signed up with, and press cancel. You do not need to log in and nobody will try to talk you out of it. The subscription stops immediately, no further payment is taken, and we email you a confirmation. You can also cancel by emailing help@shopping-protection.com.
8.2 14-day right to cancel and be refunded. Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of subscribing, and within 14 days of the first paid charge after the free trial, without giving a reason, and receive a refund of what you paid for that period. Because you asked us to start the Services straight away, we may deduct a fair amount for any credit we have already paid you or for the part of the period already used. How to do it, and a model form, are in our Money-back policy.
8.3 Each subscription is cancelled on its own, from the same page. Cancelling the membership does not cancel an add-on, and cancelling an add-on cancels neither the membership nor the other add-on. Until you cancel it, an add-on keeps running at its own price.
8.4 Ignoring our emails or asking your bank to block payments does not cancel a subscription. Cancel it on the Site or write to us, it takes a minute and we confirm by email.
9. Your account
9.1 You log in with a one-time code sent to your email address. There is no password. Keep your email account secure and tell us at help@shopping-protection.com if you think someone else has used your account.
9.2 You are responsible for what is done through your account, unless it results from our failure to keep it secure.
10. Acceptable use
Do not submit false, altered or duplicate claims or proofs; do not use the Services for anything other than your own shopping; do not try to access other people's accounts or interfere with the Site. We may suspend or end your access if you break these rules, and we may report fraudulent claims to the relevant authorities and to our payment provider.
11. Our responsibility to you
11.1 We provide the Services with reasonable care and skill. If we fail to do so, you are entitled to the remedies in the Consumer Rights Act 2015.
11.2 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business losses, or for the goods you buy from retailers, their delivery, quality or returns.
11.3 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.
12. Changes to the Services or these terms
We may change the Services or these terms to reflect changes in the law, in our costs, in our payment or hosting providers, or to improve the Services. If a change is material, we will email you at least 14 days before it takes effect and you can cancel before then at no cost. The version of the terms in force is always the one published on this page, with the date shown at the top.
13. Ending the contract
You can end it at any time as described in section 8. We can end it by giving you 30 days' notice by email, or immediately if you seriously breach these terms. If we end it without cause, we refund any part of a period you have paid for and not used.
14. Complaints
Email help@shopping-protection.com, or write to APH Services LLC, 16192 Coastal Highway, Lewes, Delaware 19958, USA. We aim to reply within two working days and to resolve complaints within 14 days. If you are not satisfied, you can contact Citizens Advice (citizensadvice.org.uk) or, for a card payment, ask your card issuer about your rights under the chargeback scheme, though we ask you to contact us first as we can usually fix things faster.
15. General
15.1 These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales or, if you live elsewhere in the United Kingdom, in the courts of the part of the UK where you live.
15.2 If any part of these terms is found to be unenforceable, the rest continues to apply. We may transfer our rights under this contract to another company only if that does not reduce your rights. You may not transfer yours without our consent.
15.3 The contract is between you and APH Services LLC. Nobody else has rights under it.
16. Contact
APH Services LLC, 16192 Coastal Highway, Lewes, Delaware 19958, USA Email: help@shopping-protection.com