One membership. Two optional add‑ons.
Try everything free for 3 days. Keep what pays for itself.
Shopping Protection
£69a month
Lost, damaged or faulty orders refunded.
Start free trialIncluded
- 3-day free trial, then £69 a month
- Lost, damaged or faulty orders refunded
- Retailer will not help? We do
- Claim from your account in a minute
- Cancel in one click, any time
Billed monthly. No calls, no questions when you cancel. Confirmation by email.
Free Shipping
£0.30every two weeks
Delivery and return costs refunded.
Add Free ShippingIncluded
- Delivery and return charges refunded
- Any UK retailer
- Claim from your account in a minute
Optional. Free for 7 days, then £0.30 every two weeks. Cancel separately, any time.
Shopping Assistant
£0.35every two weeks
AI shopping assistant, price alerts, deals and codes.
Add Shopping AssistantIncluded
- AI shopping assistant, reviews and live prices
- Price alerts on the products you follow
- Weekly deals and checked promo codes
- Chat history and saved answers
Optional. Free for 14 days, then £0.35 every two weeks. Cancel separately, any time.
The company
Shopping-protect.com is operated by APH Services LLC. Email, phone and postal address are on every page.
Out in one click
Enter your email on Manage membership and it stops at once. No login, no call, no counter-offer. Confirmation by email.
People, not bots
Every claim and every message is read by a person, Monday to Friday 9am to 6pm.
It is your Shopping Protection membership: problem orders refunded as credit, £69 a month, run by APH Services LLC. If the amount is a few pence, it is a Shopping Protection service you hold as an add-on. If you do not recognise it, cancel on the Manage membership page or email help@shopping-protection.com and we will look into it.
Go to Manage membership, enter the email you signed up with and click Cancel my membership. No login. It stops immediately and you get a confirmation by email. Add-ons are cancelled the same way, one click each.
Not once you cancel. Cancellation takes effect immediately and no further payment is taken. Until then, the membership renews every month and any add-on every two weeks.
Orders from any UK retailer that are lost in delivery, damaged on arrival, wrong or faulty, or charged twice, when the retailer will not put it right. Send the order, what happened and a proof; a person reviews it within two working days and the amount is credited to your balance.
Yes, a cap per claim and per month, shown in your account before you claim. Every claim needs a proof: order confirmation, tracking, photos or your emails with the retailer.
You get 3 days to try everything. If you do nothing, your membership continues at £69 a month. Cancel before the trial ends and you pay nothing.
Email help@shopping-protection.com, Monday to Friday, 9am to 6pm, or use the form on the Contact page. A person replies, usually the same working day.