The short version. Within 14 days of subscribing, or of your first paid charge after the trial, you can ask for your money back, no reason needed. Charged without meaning to be? Tell us within 30 days of your first payment and we refund it. In every case, email help@shopping-protection.com and a person sorts it out, usually within two working days. Refunds go back to the card you paid with.
This policy is part of our Terms and conditions. It does not reduce your legal rights.
1. Your legal right to cancel within 14 days
1.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel this contract within 14 days without giving any reason.
1.2 The 14 days run from the day after you subscribed. Because each subscription starts with a free trial, you also have 14 days from the day after its first paid charge to cancel it and be refunded for that charge. This applies to the membership and to each add-on, separately.
1.3 By subscribing you ask us to start providing the Services immediately, during the 14 days. If you cancel within the 14 days, we refund what you paid for the period, less a fair amount for the Services already provided at your request: any credit we have already paid you against a claim, and a proportion of the price for the days already used.
1.4 To cancel, tell us clearly that you are cancelling: by email to help@shopping-protection.com, by using Manage membership, or with the model form below. Using the model form is optional.
1.5 We refund within 14 days of the day you tell us, to the card you paid with, without any fees.
2. Our 30-day first-payment guarantee
2.1 People sometimes forget a free trial or do not recognise the charge on their statement. If you ask within 30 days of your first membership payment, we refund it in full, even outside the legal 14 days, provided you have not received credit on a claim in that period. The subscription is cancelled at the same time.
2.2 This guarantee applies once per person. It applies to the first membership payment only, not to renewals or add-on payments.
3. Refunds after that
3.1 Payments for periods already provided are not normally refunded. If you cancel, no further payment is taken but the current period is not refunded, except as set out in this policy.
3.2 We do refund, in full, any payment that we took in error, any payment taken after you cancelled, and any period during which we failed to provide the Services because of a fault on our side.
3.3 Credit paid on a claim is credit on your Shopping Protection balance, not cash. It is deducted from your next payments. It is not refunded as money when your membership ends, except where a law or this policy says otherwise.
4. How refunds are paid
Refunds go to the card you paid with. We issue them within 5 working days of agreeing the refund, and always within 14 days where the law requires it. Your bank may take a few more days to show it. If the card has been closed, contact your bank: the refund is still routed to the account behind it.
5. Chargebacks
Please contact us before asking your bank for a chargeback. We answer within two working days and we refund what this policy says we refund, which is faster than a bank dispute. We contest chargebacks that are raised for payments already refunded or for periods used under a valid subscription, and we may refuse future subscriptions after a fraudulent chargeback.
6. How to ask
Email help@shopping-protection.com from the address on your account, with the date of the payment and the word "refund". No form is required.
Model cancellation form
To: APH Services LLC, 16192 Coastal Highway, Lewes, Delaware 19958, USA, help@shopping-protection.com
I hereby give notice that I cancel my contract for the supply of the following service: Shopping Protection membership / Free Shipping / Shopping Assistant (delete as appropriate)
Ordered on: [date]
Name of consumer: [name]
Address of consumer: [address]
Email address used for the account: [email]
Signature of consumer (only if this form is notified on paper):
Date: [date]
Contact
APH Services LLC, 16192 Coastal Highway, Lewes, Delaware 19958, USA Email: help@shopping-protection.com